ICT Help Desk

For Staff

Before submitting ICT Form A1 and A2, staff may click here for more information.

Help Request Form A1 and A2 (for Staff)

If required, staff can request assistance for ICT admin matters via the ICT Form A1 here.

If required, staff can request assistance for SC matters via the ICT Form A2 here.

For Students

Students, please read the following before submitting for help request.

Student ICON (MIMS) Issues

Note that you should reset your Student ICON (MIMS) password yourself by answering the MIMS challenge questions that you have set.

Reset your password yourself by clicking on Forgot Password here. Note that you can only self-reset your password if you have already set up your MIMS challenge questions.

SLS Locked Account Issues

Note that you should only submit your request if your SLS account is stated as LOCKED. If you are not able to log into SLS because you have forgotten your SLS username and password, you can retry logging in using your Student ICON (MIMS) instead.

PLD Chromebook Issues

If you experience hardware issues with your Chromebook, you may proceed to submit for help request.

Help Request Form B (for Students)

Students, please submit your help request via the ICT Form B herefor Student ICON (MIMS) issues, SLS locked account issues or PLD Chromebook issues.