ICT Help Desk

For Staff

Help Request Form A

If required, staff can request assistance and support for ICT matters via the ICT Form A here.

For Students/Parents

Help Request Form B

If required, students or parents on behalf can submit for help request via the ICT Form B here for Student ICON (MIMS) issues, SLS locked account issues or PLD Chromebook issues.

Students and parents, please read the following before submitting for help request.

Student ICON (MIMS) Issues

Note that you should reset your Student ICON (MIMS) password yourself by answering the MIMS challenge questions that you have set.

Reset your password yourself by clicking on Forgot Password here. Note that you can only self-reset your password if you have already set up your MIMS challenge questions.

SLS Locked Account Issues

Note that you should only submit your request if your SLS account is stated as LOCKED.

PLD Chromebook Issues

If you experience hardware issues with your Chromebook, you may proceed to submit for help request.